Shipping Policy

Shipping Policy

Effective Date: March 10, 2025

At Caftan Bloom, we are committed to delivering your handmade Moroccan caftans safely and efficiently. Please read our Shipping Policy to understand our processing times, delivery options, and important shipping details.

1. Order Processing Time

  • All orders are processed within 3-5 business days.
  • Since our caftans are handmade, please allow a maximum of 18 days for order fulfillment before shipping.
  • Orders are not processed on weekends or public holidays.

2. Shipping Destinations

We offer worldwide shipping from Morocco.

3. Estimated Delivery Times

  • Morocco: 2-5 business days
  • Europe & UK: 7-14 business days
  • USA & Canada: 10-18 business days
  • Middle East & Gulf Countries: 8-15 business days
  • Rest of the World: 10-20 business days

Delivery times are estimates and may vary due to customs delays or unforeseen circumstances.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on destination and package weight.
  • Any applicable customs duties, taxes, or import fees are the customer’s responsibility.

5. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order on the carrier’s website for real-time updates.

6. Lost or Delayed Shipments

  • If your package is delayed beyond the estimated delivery time, please contact us at contact@caftanbloom.com.
  • We are not responsible for lost or stolen packages after they have been marked as delivered by the shipping carrier.

7. Address & Shipping Errors

  • Please ensure your shipping address is correct at checkout.
  • We are not responsible for orders lost due to incorrect or incomplete addresses.
  • If an order is returned due to an address issue, additional shipping fees may apply for reshipment.

8. Contact Us

If you have any questions regarding our Shipping Policy, feel free to reach out:

📧 Email: contact@caftanbloom.com
🌍 Website: www.caftanbloom.com

By placing an order with Caftan Bloom, you agree to the terms outlined in this Shipping Policy.