Return and Refund Policy

Return and Refund Policy

Effective Date: March 10, 2025

At Caftan Bloom, we take pride in offering high-quality handmade Moroccan caftans. If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The return request must be made within 7 days of receiving your order.
  • The item must be unworn, unwashed, and in its original condition with all tags attached.
  • Items must be returned in their original packaging.
  • Custom or personalized caftans cannot be returned or refunded.

2. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service at contact@caftanbloom.com with your order number and reason for return.
  2. Once your request is approved, we will provide return instructions.
  3. Ship the item back to us at your own expense using a trackable shipping method.

3. Refund Policy

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable.
  • If the return is due to an error on our part (e.g., wrong item received, defective product), we will cover the return shipping cost.

4. Exchanges

We accept exchanges for a different size or model if stock is available. Please follow the return process and specify that you would like an exchange instead of a refund.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized caftans.
  • Items worn, damaged, or altered after delivery.

6. Contact Us

For any questions regarding our Return and Refund Policy, feel free to reach out:

📧 Email: contact@caftanbloom.com
🌍 Website: www.caftanbloom.com

By making a purchase, you agree to the terms outlined in this Return and Refund Policy.